General Terms and Conditions

General Terms and Conditions of the Online Store determine the conditions for the purchase and sale of products by CAST-TEAM d.o.o., Novi trg 62, 1241 Kamnik (hereinafter referred to as the provider). The general terms and conditions of the online store are compiled in accordance with the Consumer Protection Act (ZVPot), with the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for e-business. The online store is an information system intended for the presentation and sale of products to users. It is managed by CAST-TEAM d.o.o. The user is the person who uses our system, ie the buyer in the online store

CAST-TEAM d.o.o. and the buyer regulate mutual obligations in purchases with these general terms through the online store Every user of the online store service has a username and password. The password is secret and only known to the user who receives it via e-mail. The user is obliged to ensure that only him or the person authorized to act on his behalf will appear on his behalf and with his password. The general terms and conditions of operation deal with the operation of the online store, the rights of the user and the business relationship between the provider and the buyer.

Company card

Name: CAST-TEAM družba za poslovno svetovanje, trgovino, posredovanje, zastopanje in proizvodnjo, d.o.o.
Short name: CAST-TEAM d.o.o.
Headquarters: Mengeš
Address: Novi trg 62, 1241 Kamnik, Slovenija
Phone: +386 31 754 979
ID nr. for VAT: SI16726731
Registration number: 1518194000
Bank and business account: NLB D.D., Ljubljana: SI56 0231 2025 5560 186

Payment method

In the online store, the provider provides a way of payment according to the pro forma invoice or after the delivery.
If you choose to pay by pro forma invoice, we will send a pro forma invoice with all the information to the e-mail address of the recipient of the account. Upon receipt of funds to our business account, the goods will be dispatched to the delivery address. You can settle the amount with an UPN payment order, through any bank, online bank, mail.

Payment data in Slovenia

• Name of recipient: CAST-TEAM d.o.o.
• Address of the recipient: Novi trg 62, 1241 Kamnik
• Business account: SI56 0231 2025 5560 186
• The account is opened with the bank: NLB d.d.
• Purpose Code – sort code: WEBI (online orders)
• The payment reference is the SI00 code and the order number in the online store

The provider issues an invoice on a durable medium (paper).

Prices in online store

All prices are in EUR and, once in the basket, also include VAT. We reserve the right to change prices, unless otherwise stated (in the example of actions and special discounts). Prices are valid at the time of order submission and do not have a predefined validity. The prices apply in the case of payment with the above payment methods and under the above conditions.
The stated prices apply only to purchases in the online store Despite sincere efforts to provide the most up-to-date and accurate data, it may be that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time will offer a solution to the customer, which will be in mutual satisfaction.

Validity of the discount offer

The time-limits for the validity of the campaign, which may vary from one another, are indicated by the offer of an item.

Right to withdraw from the purchase and order return policy

The buyer (this applies exclusively for persons who acquire goods for purposes outside their profitable business) has the right to notify the provider of his withdrawal from the contract within 14 days from the delivery of goods to the e-mail The buyer must return the goods within 30 days of the notification and must cover direct costs of the return. Products must be unused, undamaged and in their original packaging. A copy of the invoice must also be enclosed. Upon receipt of the returned item, the provider returns the entire purchase price as soon as possible, and within 15 days from the receipt of the returned goods at the latest.

The buyer must return the goods to the address:
CAST-TEAM d.o.o.
Novi trg 62
1241 Kamnik


All products sold in the online store have a warranty from the importer or manufacturer. Service and spare parts in Slovenia are also provided. To claim the warranty and service maintenance, you can contact CAST-TEAM d.o.o. The warranty is enforced with a copy of the invoice and a warranty certificate. All factory defects and defects that would arise during the warranty period will be remedied free of charge at the service center.

The warranty will expire in the following cases:

  • Disregard of the instructions for use
  • Unprofessional and negligent handling of the product
  • Repairs done by an unauthorized person
  • Mechanical or other defects
  • Defects made by an accident, lightning strike, water, fire or any other reason CAST-TEAM d.o.o. cannot control
  • Fault in the system to which the product is connected

In the case of obtaining additional information regarding the warranty and official service turn to

Delivery time

Delivery time is indicated on the product in online store


The provider is using adequate technological and organizational means for transfer protection and personal data storage, orders and payments.

Right to privacy

The provider is bound to permanent protection of all personal information in accordance with the Personal Data Protection Act (Official Gazette of the Republic of Slovenia No. 86/2004) and the Insurance Act. All data acquired through online store webpage, will be used exclusively for sending promotions, offers, receipts and other necessary communications.


Notifications about monthly discounts and promotions must be clear and undoubtedly marked as promotional notifications. The sender must be clearly visible. In case the user expresses the desire not to receive promotional and monthly discount notifications they will be unconditionally taken into consideration by the provider.

Responsibility discharge

The provider shall do its utmost to ensure the consistency and timeliness of the information published on its websites. Nevertheless, the characteristics of the products, their stock and the price may change so quickly that the provider fails to correct the information on the web pages in a timely manner. In such a case, the provider will notify the buyer of the changes and allow him to cancel the order or replace the ordered item. All product photos are symbolic and do not guarantee the features of the product.

Complaints and disputes

The provider respects the applicable Consumer Protection Law. Users can send complaints and reclamations by e-mail address to or by mail to the address:

CAST-TEAM d.o.o.
Novi trg 62
1241 Kamnik

The provider must confirm receiving the complaint within 5 days and inform the buyer how long the complaint will be dealt with and inform him about the progress of the procedure. The provider will take every effort to reach a consensual solution to any complaint or dispute.